At Lift Logic, we are dedicated to providing high-quality material handling solutions that meet the diverse needs of our customers. Our goal is to ensure that every purchase you make is met with complete satisfaction. However, we know that you might dont like our product or it might not be up to your expectations. Therefore, we have outlined our comprehensive refund policy to ensure a clear and straightforward process for all our customers.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
Original Condition: The products have to be untouched and should be in the same condition as it was delivered to your home. . Products that have been used, altered, or damaged after delivery will not be eligible for a refund.
- Time Frame: Requests for refunds must be made within 30 days of the date of purchase. Any requests made after this period may not be honored.
- We need Proof of Purchase: A receipt or proof of purchase is required for all refunds. This helps us verify the original purchase and ensures a smooth refund process.
Non-Refundable Items
Certain items are exempt from being refunded:
- Sale Items: Items purchased during sales or with discounts may not be eligible for refunds. Such items are often sold as final sales and cannot be returned.
- Customized Products: Any product that has been customized or personalized to meet specific customer requirements is non-refundable unless the item is defective or arrives damaged.
- Perishable or Hazardous Materials: Items that are perishable or contain hazardous materials, flammable liquids, or gases cannot be returned.
Process for Returning Items
To initiate a return, make sure to follow the following:
- Get in Touch with Customer Support: Reach out to our customer support team to request a (RMA) Return Merchandise Authorization number. This number is essential for processing your return.
- Pack the Item: Make sure to securely pack the item in its original packaging, which includes any accessories or other materials that were included in the product. Be sure to include the RMA number on the package.
- Shipping of Returned Package: For returning the package the customer is responsible to pay the shipping costs for the item. Please note that shipping costs are only refundable if the return is due to an error on our part.
- Inspection and Processing: When we receive your returned item, our team will inspect the package to make sure that it meets the eligibility criteria outlined above. If the item is approved for a refund, your refund will be processed ASAP to your old payment method within 10-12 business days.
Refund for Defective or Damaged Items
In case you receive a product that is defective or damaged on the delivery, please contact us immediately. We take such issues seriously and will work swiftly to resolve them. In such cases, we may offer the following options:
- Replacement: If the item is found to be defective or damaged, we may offer to replace the item at no additional cost to you.
- Refund: If a replacement is not possible, we will refer you for a refund; we will process the refund for the total purchase price, including any shipping charges incurred during the initial purchase.
Please ensure that you report any damages or defects within seven days of receiving the product to qualify for a refund or replacement.
Exceptions
There are some circumstances under which a full or partial refund may not be granted:
Late Returns: If you return an item after 30 days.
- Missing Items: If a return is missing parts, accessories, or original packaging, a partial refund may be issued, reflecting the reduced value of the returned item.
Refund Timelines
The time it takes for a refund to get into your account may vary depending on your payment method and financial institution. Most of the time, refunds are processed within 7-10 business days after the returned item has been inspected and approved. However, please allow an additional 3-5 business days for the refund to be reflected in your account.
Exchanges
If you need to exchange an item for a different product, please follow the same process as for a return. Once we receive the returned item and it passes inspection, we will process the exchange. If the new item differs in price from the original, any difference will be either refunded to you or invoiced for payment.
Contact Information
Have more queries? Please contact our customer support team:
Phone: (437) 524-4907
Email: sales@liftlogic.org
Mailing Address: 641 McGee street, Pembroke
Ontario, Canada K8A 6G2
We are here to help and will do our best to ensure a smooth and satisfactory resolution to any issues you may encounter.
